Refund policy

Refund policy

Return & Refund Policy

Effective Date: 24/10/2025

 

At TheRipForge, we are committed to ensuring customer satisfaction. Please review our return and refund policy below to understand your options for returns and refunds.

 

Eligibility for Returns

  1. Returnable Items:
    • Unopened and sealed trading card packs or boxes.
    • Incorrect items received (e.g., wrong cards, products).
    • Damaged items (must provide proof of damage upon delivery).
  2. Non-Returnable Items:
    • Opened trading card packs or boxes.
    • Individual trading cards.

 

 

Return Process

  1. Contact our customer service team within 14 days of receiving your order to initiate a return.
  2. Provide the following information:
    • Order number.
    • Reason for the return.
    • Photos of the item(s), if damaged or incorrect.
  3. Returns must be shipped back in their original packaging, including any protective materials, and in the condition they were received.
  4. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds

  1. Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  2. For authorized returns, we will automatically issue a refund once the item has been returned to us.
  3. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Exchanges

We only replace items if they are defective or incorrect. Contact us to arrange an exchange.

Damaged or Lost Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of delivery (or the expected delivery date for lost packages).
  • Provide supporting evidence, such as photos or tracking details.

Exceptions

  • Custom or specialty products may have additional return restrictions.

Contact Us 

If you have any questions about our return and refund policy, please reach out:

  • Email: theripforge@gmail.com
  • Phone: 07476757177
  • Address:29 Mountsfield Close, Staines-Upon-Thames, TW19 6AP, England

Non-Delivered Returns

If an item is returned to us by the courier due to a failed delivery attempt:

  • Once we receive the order, we will contact you via phone and email to confirm your details.
  • If we do not receive a response within 72 hours, we will automatically process a refund to your original payment method.